Terms, Conditions, and Policies

Payment Methods
You may pay for your orders by American Express, Diners Club, Discover Card, Master Card, VISA, or PayPal using our secure shopping cart. Instrument purchases may also be paid for by bank check, drawn on a US or Canadian bank in U.S. dollars, and mailed to our location in Berkeley, California; please email us for additional information.

Telephone Orders
We are happy to take your order over the phone, just call us at 800-322-6263 or 510-845-7178. We answer the phones from 10:00 to 6:00 on weekdays, 10:00 to 5:00 on Saturday (Pacific Time)

Sales Tax
We are required to collect sales tax on all purchases, as well as shipping and handling, on orders shipped within California. Orders shipped outside of California are not subject to sales tax. Items sold in digital format, such as PDFs, are not subject to sales tax.

Satisfaction Guaranteed
All items (except instruments) may be returned within 30 days of receipt of merchandise provided the item, and its retail packaging, is complete and in new resalable condition. Shipping charges, duties and taxes are non-refundable. If we shipped the item to you at no charge we may deduct the shipping charge from your refund.

The following are not returnable:

• repair parts
• used reeds
• special orders
• items which were first sent on trial before purchase.

Please examine all items promptly upon receipt. No adjustments can be made after 30 days of receipt of merchandise.

Légère Reeds
Legere reeds are not returnable unless defective. Legere says Germicides such as Sterisol can be used to clean the reeds, but you should not assume that such products will sterilize them.

Returns
Please see above for conditions. When returning items, please include a copy of the invoice for proper credit. If we made an error in filling the order, we will re-fill the order at no additional shipping charge and compensate you for the return postage/shipping - but not more than the original shipping charge. (This does not apply when the order was shipped free.) You are responsible for merchandise until it safely reaches us, so please repack items properly to prevent damage. We are not responsible if your returned merchandise is lost or damaged in shipping to us.

Damage in transit
Please call or email us for instructions.

Privacy Policy

We are all concerned about protecting our security and privacy when using the internet. At Forrests Music we will always treat your personal information with the utmost care and respect.

Security of the information Forrest Music collects

Credit Card & Ordering
Your credit card information (number, expiration date and security code) is never on our servers, and we never see it. The credit card form is an iframe loaded by your browser over a secure connection from stripe.com. Your credit card number goes directly from your browser to stripe.com. We receive the results of the transactions, never the credit card details. We do not see, and do not have access to, your card number; We only see the results of the transaction.

When you place an order your card is authorized for the amount of the order. When we invoice your order for shipping we capture the invoice amount. We do not receive any money until the day after your order has been invoiced for shipping.

All personal information is encrypted when stored and transmitted. Transmission over the Internet uses TLSv1.2 or TLSv1.3, depending on your browser, for a secure connection.

Financing
The application process available on our website is an iframe loaded by your browser from United Midwest Savings Bank over a secure connection. Your personal information is sent directly from your browser to United Midwest Savings Bank. We do not see the data on the form, all we receive are the results of the submission.

The information collected automatically
Like most websites, some information is automatically received and collected in our log files and by Google Analytics, Google AdWords and Logical Position when you visit us. Forrests Music logs the IP (Internet protocol) address of the computer you are using, the operating system and browser you are using, the date and time you accessed the site, and the address of the web site from which you linked to our site (The "Referer" (sic) HTTP request header). This information is used to monitor usage. If you use our search function we also log what you searched for, and the results. We use this information to tailor the search function, and to identify products we should add to our selection.

The information you provide us
If you choose to purchase something, we ask you to supply the minimum amount of information needed to safely and conveniently complete your transaction.

• Name (shipping & billing)
• Address (shipping & billing)
• Telephone number (in case we need to contact you about your order)
• Email address (so that we can confirm your order)
• Payment information

Payment information
You can pay by either credit card or PayPal. If you pay by credit card your credit card number goes directly from your browser to stripe.com. We receive the results of the transactions, never the credit card details. We do not see, and do not have access to, your card number.

Cookies
Cookies are required for the shopping cart and search software to properly function. If you choose to turn off cookies in your browser you can browse our site, but the search and the shopping cart will not work.

Javascript
Javascript is required for some features of the site to work. You can browse the site without using Javascript, but many parts will not work.

Privacy
We do not sell your information. If you would prefer we not send you any advertisement, please let us know! Just e-mail us at [email protected] and ask us to take you off our mailing list and we will be happy to remove you.

We will not solicit you by telephone.

Email
We never email you about 'updating' your account, 'members support', etc. These emails are created by viruses and/or worms and are not in anyway connected to Forrests Music.

If you are concerned about an email claiming to come from Forrests, look at the email headers. Legitimate email from Forrests Music will have originated from one of our mail servers, forrestsmusic.com, mail.forrestsmusic.com, mailout.easymail.ca, or smtp.easymail.ca

Further information
If you have any other concerns, please email us at [email protected], or call us at 800-322-6263. We will be happy to answer any questions.